The EPRM Help Team is available to answer any questions/comments you may have; just shoot us an email:

• EPRMhelp@alionscience.com
• The team is available 0800-1600 Eastern, Monday-Friday (except Federal Holidays)

Yes.

The user guides, along with additional information, are available on the EPRM help page:

http://eprmhelp.countermeasures.com/user-guides.html

User guides are also located in the “References & Materials” section of EPRM.

Yes.

To request a virtual webinar, email us at eprmhelp@alionscience.com.

There are also videos available on the EPRM help page (short lectures, how-to, etc.)

Take these steps:

Please check your SPAM/Junk folder.

Double check that the email address is correct in your account request. (That address will be your login and all emails from the system will go there.)

If there’s nothing in your SPAM folder and your email address is correct in the request, contact EPRMhelp@alionscience.com.

User accounts automatically expire after 35 days of inactivity as directed by DoD policy.

Accounts lock after 3 incorrect passwords are entered.

An assessment is complete when you have finished the “Data Collection” section.

Yes.  Your successor will first need to request an EPRM account.  Once they have been provided an account, you will be able to change ownership of the assessment(s) to them.

To do this, open the assessment you wish to give them and select the blue icon that says “Change Owner”.  From the change owner pop up screen, you’ll be able to select their name from the list (if their name does not appear, contact the EPRM Help Team).

As soon as you select, “Change”, an email will be sent to both you and your successor notifying you both of the change.  You will no longer be able to access the assessment once you have changed ownership to someone else.