Yes. On the EPRM login page, select “I forgot my password”. You will be asked to enter your email address. Doing so will prompt the system to send a new temporary password to your SIPR inbox.
If you do not receive it, contact the EPRM help team.
If you receive it, but it does not work, it is possible that your account is locked and you need the EPRM help team to unlock it for you.
Do temporary passwords expire?
Temporary passwords expire after 35 days.
Do user accounts expire?
User accounts automatically expire after 35 days of inactivity as directed by DoD policy.
How did I lock my account?
Accounts lock after 3 incorrect passwords are entered.
How can I tell if my assessment is complete?
An assessment is complete when you have finished the “Data Collection” section.
I am leaving my position, but would like to pass my assessments to my successor. Is that possible?
Yes. Your successor will first need to request an EPRM account. Once they have been provided an account, you will be able to change ownership of the assessment(s) to them.
To do this, open the assessment you wish to give them and select the blue icon that says “Change Owner”. From the change owner pop up screen, you’ll be able to select their name from the list (if their name does not appear, contact the EPRM Help Team).
As soon as you select, “Change”, an email will be sent to both you and your successor notifying you both of the change. You will no longer be able to access the assessment once you have changed ownership to someone else.
EPRM timed out on me, did I lose my whole assessment?
No. EPRM is saving your selections as you progress through the tool.