A part of the MARMS federation
EPRM Commonly Asked Questions
Where can I get help using EPRM?
The EPRM Help Team is available to answer any questions/comments you may have; just shoot us an email:
- EPRMhelp@alionscience.com
- The team is available 0800-1600 Eastern, Monday-Friday (except Federal Holidays)
Is there an EPRM User Guide?
Yes.
The user guides, along with additional information, are available on the EPRM help page:
http://eprmhelp.countermeasures.com/user-guides.html
User guides are also located in the “References & Materials” section of EPRM.
Can someone provide me with a demo of how to use EPRM?
Yes.
To request a virtual webinar, email us at eprmhelp@alionscience.com.
There are also videos available on the EPRM help page (short lectures, how-to, etc.)
I was told an account was created for me, but I never received an email/password in my SIPR email. What should I do?
Take these steps:
Please check your SPAM/Junk folder.
Double check that the email address is correct in your account request. (That address will be your login and all emails from the system will go there.)
If there’s nothing in your SPAM folder and your email address is correct in the request, contact EPRMhelp@alionscience.com.
Can I reset my password?
Yes. On the EPRM login page, select “I forgot my password”. You will be asked to enter your email address. Doing so will prompt the system to send a new temporary password to your SIPR inbox.
If you do not receive it, contact the EPRM help team.
If you receive it, but it does not work, it is possible that your account is locked and you need the EPRM help team to unlock it for you.
Do temporary passwords expire?
Temporary passwords expire after 35 days.
Do user accounts expire?
User accounts automatically expire after 35 days of inactivity as directed by DoD policy.
How did I lock my account?
Accounts lock after 3 incorrect passwords are entered.
How can I tell if my assessment is complete?
An assessment is complete when you have finished the “Data Collection” section.
I am leaving my position, but would like to pass my assessments to my successor. Is that possible?
Yes. Your successor will first need to request an EPRM account. Once they have been provided an account, you will be able to change ownership of the assessment(s) to them.
To do this, open the assessment you wish to give them and select the blue icon that says “Change Owner”. From the change owner pop up screen, you’ll be able to select their name from the list (if their name does not appear, contact the EPRM Help Team).
As soon as you select, “Change”, an email will be sent to both you and your successor notifying you both of the change. You will no longer be able to access the assessment once you have changed ownership to someone else.
EPRM timed out on me, did I lose my whole assessment?
No. EPRM is saving your selections as you progress through the tool.
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